Returns & Exchanges

We strive to ensure your complete satisfaction with every purchase made through our website! While we do not accept returns for refunds, we understand that sometimes an exchange may be necessary, and we are happy to accommodate exchanges within 14 days from the date your order is delivered.

To be eligible for an exchange, the item must be unused, unwashed and in the same condition that you received it.

If you need to exchange an item, please contact our customer service team along with your name and order number within the specified timeframe at info@blackneedleco.com to initiate the exchange process. We will provide you with further instructions on how to proceed with the exchange.

• Please note that shipping costs associated with the return portion of the exchange are the responsibility of the customer. We cover the shipping cost to ship out new product.

Once we receive your returned item and verify its eligibility for exchange, we will process the exchange and ship out the replacement item as soon as possible.

If you have any questions or concerns regarding our refund policy or the exchange process, please don't hesitate to contact our customer service team for assistance. We are here to help ensure your satisfaction with every purchase.